Support > FAQ

Frequently Asked Questions

Generals


What is Messenger Plus!?
Messenger Plus! is an add-on for Windows Live Messenger, it adds different features to Messenger to make it more enjoyable day after day. A list of the main features can be found in the features section on this site. Messenger Plus! is not a chat program – while it adds functionalities to Messenger, it can't be used as a standalone application.

Can I send Messenger Plus! to my contacts? Is it free?
Yes, you are allowed to send Messenger Plus! to your contacts and the software is entirely free. Messenger Plus! is a freeware which means that you can redistribute it to whoever you want. Of course, we reserve the right to prevent any person or company from redistributing the software if the distribution method is thought to be damaging the software's reputation in any way.

Is there a Macintosh/Linux version of Messenger Plus!?
Unfortunately there isn’t any Macintosh or Linux version available at this time.

I have a problem. Where can I get some help?
If you have a problem that is not listed in these pages you can search in the forum or make a new post to request some personal assistance. You can also check in the shout box and there may be someone to help you there.

I have a suggestion. How can I send it to you?
You can post your suggestions on the forum the Messenger Plus! development team look at them from time to time. Who knows? Maybe it will make it way on a following release.

Installation



I have installed Messenger Plus! but it doesn’t work properly. What can I do?
Unfortunately Messenger Plus is not fully compatible with some Windows Live Messenger add-ons like SweetIM, SmileyCentral, Bandoo, and HiYo. If you happen to have one on these install try to removing them and install of Messenger Plus! again. If you still have difficulty you can search in the forum or make a new post.

How can I uninstall Messenger Plus!?
Messenger Plus! can be uninstalled like any other software on your computer. Click on "Start\Control Panel" and select "Add/Remove Programs" (Windows XP) or "Programs and Features" (Windows Vista/Windows 7). In the list that will be displayed select "Messenger Plus!” then click on "Remove" or "Uninstall" and follow the instructions. Messenger Plus! will be uninstalled quickly from your system. Some files will be removed only after you restart your computer.

How can I uninstall the sponsor program?
The sponsor program can be uninstalled like any other software on your computer. Click on "Start\Control Panel" and select "Add/Remove Programs" (Windows XP) or "Programs and Features" (Windows Vista/Windows 7). In the list that will be displayed, select the sponsor program, click on "Remove" or "Uninstall" and follow the instructions.

How can I uninstall the Messenger Plus! Toolbar?
To remove the Messenger Plus! toolbar, click on "Start\Control Panel" and select "Add/Remove Programs" (Windows XP) or "Programs and Features" (Windows Vista/Windows 7). Look for the "Messenger Plus! Community SmartBar" on the list of programs. Click "Remove" or "Uninstall".

Security & Privacy


Can Messenger Plus! open a back door for viruses and Trojans?
No, Messenger Plus! is designed with security in mind. It won’t give unauthorized software ways to connect on your computer. The reason is quite simple: Messenger Plus! does not directly open any network port on your machine. It is important to note however that nothing prevents plugins installed in Messenger Plus! from using your internet connection in any way they want.

The decryption of my logs is very slow?
The time of encryption/decryption of a log depend on the size of the log and the encryption levels. To speed up to encryption/decryption time, just use a lower encryption level. You can choose: 2048, 1024, 640 or 384. Remember that the lower is the encryption, the faster the decryption, but it is also a bit less safe.
 
I forgot the password for one my log, how can I retrieve it?
Unfortunately, if you forgot the password that you use to encrypt a log there is no way to retrieve it or the content of the log.

My account is locked. How can I reset it?
When too many failed login attempts occur with an account the system lock it down. To unlock your account you need to go to login page and click on the “Forgotten password” link. Then enter the email address associated to your account. You will receive a new password by email; it is highly recommended that you change it after you next login.

Translation & Languages


I found a problem in a translation. How can I report it?
Translations are done by volunteers and may not be perfect but you can help make improve them. If you find a problem in the translation you are using, please report it on the forum under the Translation section. All the reports that are submitted properly (instructions can be found on the forum) will be read and the translation will be fixed accordingly in the next release of Messenger Plus!.

Messenger doesn't display a language properly. How can I fix it?
If you see squares or other kind of garbage characters instead of a language's font in Windows Live Messenger or Messenger Plus!, the appropriate font is simply not installed on your system. In Windows XP, go in your Control Panel, select "Regional and Language Options", select the "Languages" tab (second one) and make sure the two checkboxes are checked ("Install files for right-to-left languages" and "Install files for East Asian languages"). Then click on "Details...", go in the "Advanced" tab of the new window and make sure no checkbox is checked there ("Extend support of advanced text services" and "Turn off advanced text services"), close all windows by pressing "OK" and restart Windows.

My language is not in Messenger Plus!. Can it be added?
As a general rule, languages spoken by a minority of people will not be added to the software for practical reasons and also to avoid increasing the size of the setup package. The translation of Messenger Plus! is a very time consuming job done by volunteers, so you’ll need to convince the community on the forum. Even if your language is not included in the setup, you can always translate the software in any language you desire and post your file on the forum or on your web site.